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Will I always receive exactly the quantity I order?

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Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered which is allowed in printing industry trade standards. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.
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How do I order multiple pieces?

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To keep things simple, please place a separate order for each different printed piece you want produced. For example, if you want 3 different 11x17 brochures, please place 3 orders. Obviously, the price for 3,000 of one brochure is not the same as the price for 1,000 each of 3 different brochures.
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What kind of paper will my job be printed on?

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We have many kinds of paper, you can choose the suitable one depending on what you are ordering. Or we will suggest you the most suitable one.
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How can I get my order even faster?

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Yes, if your order is urgent, please contact us and specify the details, we will try our best to get it finished on time.
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How long will it take to get my order?

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Most jobs will be shipped within 10 business days from the day we starting printing. Shipping by DHL takes about 5-7 business days to get to you depending on your location.
please contact us to know specific delivery time.
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Since when the delivery time calculated from?

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When we received the deposit and confirmation of the proof from you.
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Do i need to pay deposit?

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Yes, it needs to pay 50% deposit before starting the order. The spare amount should be cleared before shipping.
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What methods of payment do you accept?

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PAYPAL, Telegraphic Transfer and WESTERN UNION.PAYPAL is the first option.
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Why we have to pay special issue fee?

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When there’s special options or when we have to follow the sample color, we have to print this order alone to achieve the special options or to guarantee the color. The cost to print the order alone we called it special issue fee.
If you don’t want to pay this extra fee, then change the special options, we will print it together with other orders, this way is hard to guarantee the color.
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Can i changed design after confirmed the proof?

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We will started all the orders at 5:30 PM Bejing time everyday, once we have started the orders, no changes allowed. You can contact us to change design at the same day but before 5:00 PM Bejing time. If you notice that there’s mistake in the design, please contact us ASAP.
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What is the meaning of outlined?

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It means converted the texts into Curves, if you didn’t do it this step, the font will change when we open on our computer if we don't have related fonts in our computer.
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What is vector image?

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The files that can be edited are vector files, such as text and LOGO are editable.The design is not picture.
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What color should i use to make design?

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Please submit files in CMYK or PMS. We suggest to provide vectorial image in PDF/CDR/AI format with texts and lines outlined/curved. As the file quality is related to printing quality, high resolution file can be printed good quality products.
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What kind of format i should provide the file to order?

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◎ Corel Draw (*.cdr , recommendation)
◎ Adobe Illustrator (*.ai)
◎ Adobe Acrobat Document (*.pdf)
◎ Adobe Photoshop (*.psd, no less than 300DPI)
◎ Tiff(*.tiff, no less than 300DPI)
◎ JPG(*.jpg, no less than 300DPI)
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What do i need to provide for quote?

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In order to quote you the best price quickly, please provide the following:
◎ product design(which can show the shape and artwork of the product.).
◎ size and thickness.
◎ What’s material required: paper, PVC, metal (zinc alloy, copper), acrylic or others.
◎ What color: CMYK Color or PANTONE color.
◎ What’s the quantity .
◎ Any special options?(like barcode, magstrip,number etc.)
◎ Any special packing or other requirements;
◎ Where the products will be shipped to.(shipping details)
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What are the processes, if I want to order?

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Send us details inquiry →receive quotation→ Accept price→ Send graphic design→making proof→ appproved the proof→ arrange deposit→ start to process→ finished→ take photos to check quality→arrange rest payment→ make shipment→ signed package→ after sales service.
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How do you ship the goods?

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We usually ship the small package via DHL/FEDEX/UPS. If the package is heavy, then we will ship by Air or by Sea. Please inform Country name, city and postal code to get freight; airport name and Sea port name is required if shipped by AIR and by SEA.
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May I get Free Samples?

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Of course, it's our pleasure to provide you samples. We usually ship by DHL/FEDEX, It will take about 4-6 days to ship. The samples are free but the freight is not. Please inform us detail shipping information then we work out the freight.
If you wanted for samples which print as your designs we will charge little. please contact us for quote.
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What is full color printing?

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Full color printing is also referred to as process colors, 4 colors process or CMYK (which is short for Cyan, Magenta, Yellow and Black). Full color printing uses these four ink colors, in one pass on the printing press, to reproduce literally millions of different colors and shades.
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Do you charge for matching colors?

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Yes, we charge for matching colors.
1.If you want us to match color from a provided sample it will cost $50/order.
2.if you required the color very strict, then we have to print this order alone to match the color as design, it cost $50/order.
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